The short version: We offer a 7-day free trial so you can evaluate ChairLeaf Pro before paying. After the trial, subscription fees are generally non-refundable, but we handle genuine issues with fairness and common sense. If something went wrong on our end, we'll make it right.
All new ChairLeaf Pro subscriptions begin with a 7-day free trial. No charge is made during the trial period. If you cancel before the trial ends, you will not be charged anything.
We encourage you to fully evaluate the service during the trial period. If you have questions about whether ChairLeaf Pro is right for your practice, email us at support@chairleaf.pro before the trial ends and we are happy to help.
Monthly subscription fees are non-refundable. For annual subscriptions, if you choose to cancel within 30 days of your annual renewal date, we will refund a pro-rata amount for the unused months remaining in your billing year. Contact us at legal@chairleaf.pro to request a pro-rata refund.
Regardless of the general policy above, we will always issue a refund in the following circumstances:
To request a refund under any of the above, email support@chairleaf.pro with your account email, the date of the charge, and a brief description of the issue. We will respond within 2 business days.
| Scenario | Refund available? |
|---|---|
| Cancelled during free trial (before first charge) | Yes — no charge at all |
| Cancelled mid-month on a monthly plan | No — access continues until period ends |
| Cancelled after annual renewal within 30 days | Pro-rata refund - we will refund a pro-rata amount for the unused months remaining in your billing year |
| Duplicate charge due to technical error | Yes — full refund of duplicate |
| Charged after cancellation | Yes — full refund |
| Service unavailable 48+ hours | Yes — pro-rata credit |
| Change of mind after using the service | Yes, within 30 days of first charge only |
You can cancel your ChairLeaf Pro subscription at any time by emailing legal@chairleaf.pro with the subject line "Cancel subscription" from your registered email address. We will confirm cancellation within 1 business day.
After cancellation, your subscription remains active until the end of the current billing period. You will not be charged again after that date.
All refunds are returned to the original payment method used at the time of purchase, via Stripe. Refunds typically appear on your statement within 5–10 business days depending on your bank or card issuer. ChairLeaf Pro does not issue refunds by cash, cheque, or bank transfer.
Annual subscriptions are charged as a single upfront payment covering 12 months of access. The annual price represents a 25% saving compared to paying monthly.
If you subscribed annually and wish to cancel within 30 days of your most recent annual charge, contact us for a pro-rata refund of the unused months. For example, if you cancel 2 months into an annual Solo plan (billed at $171/yr), you would be eligible for a refund of 10/12 × $171 = $142.50.
We ask that you contact us at legal@chairleaf.pro before initiating a chargeback with your bank or card issuer. We resolve the vast majority of billing issues quickly and directly, and a chargeback can result in suspension of your account while the dispute is investigated.
If you initiate a chargeback that we believe is not valid under this policy, we reserve the right to suspend access to ChairLeaf Pro until the matter is resolved.
We may update this Refund Policy from time to time. We will notify subscribers of material changes by email at least 14 days before they take effect. The policy that applies to any given charge is the one in effect on the date of that charge.
For any refund requests or billing questions, email us at legal@chairleaf.pro. We aim to respond within 2 business days.